سياسة الاستبدال والإسترجاع

Return and Exchange Policy – Time Al Tayyib Store At Time Al Tayyib Store, we care about our customers' satisfaction, so we provide you with the possibility of returning or exchanging products according to the following conditions: 1. Return Policy: • The customer has the right to request a return within 7 days from the date of receipt. • The product must be in its original condition, unused or undamaged, with the original packaging and all accessories. • Products that have been used or damaged due to misuse cannot be returned. • The customer bears the shipping costs for the return unless the product is damaged or not as ordered. • The amount will be refunded within 15 to 18 working days after receiving and verifying the product, and it will be refunded by the original payment method. 2. Exchange Policy: • The product can be exchanged within 7 days from the date of receipt, provided it is in its original condition and unused. • If the product is damaged or has a manufacturing defect, it will be replaced free of charge. • The customer bears the shipping costs for the exchange unless the mistake is ours. 3. Products Not Eligible for Return or Exchange: • Essential oils and blends after opening the bottle. • Products related to health and personal hygiene. • Special orders or products made according to the customer's request. 4. How to request a return or exchange: Please contact us via WhatsApp at 0555936781, mention the order number, and clarify the reason for the return or exchange. You will receive a response within 24 hours. We appreciate your trust in us, and we always strive to provide the best products and services!